We have an exciting opportunity for a part time supervisor for Let’s Go Padel, Carryduff.

Role: Part Time, Padel Supervisor

Contract: Permanent, varied hours, including day, evening and weekend shifts

Located: Let’s Go Padel, Carryduff, 1 Mealough Road BT8 8GB

Salary:  £13.50 per/hour

Job Overview

The Let’s Go Padel Supervisor is responsible for delivering an exceptional customer experience while supporting the daily operation of Let’s Go Padel, Carryduff. As the first point of contact for members, guests, and visitors, you will manage reception duties, memberships, court bookings, payments, and customer enquiries in a professional and friendly manner.

You will provide information on coaching programmes, events, and court availability, while ensuring the smooth running of front-of-house operations. The role also includes supporting the Padel Manager with administrative tasks, staff rotas, and day-to-day facility management. In the absence of the Padel Manager, you will oversee club operations and provide leadership and support to the team to maintain high standards of customer service and efficiency.

You will be required to work on a shift/rota basis, including day, evenings and weekends.

Duties

• Greet and assist guests upon arrival, ensuring they feel welcomed and valued.
• Manage the day-to-day operations of leisure facilities, including cleaning and setting safety standards.
• Providing information to both members and users regarding upcoming events, lessons and availability. Handle customer inquiries. Explain, if necessary, the rules of Padel.
• Assist members in booking Padel court reservations. Maintain an organized reservation system and schedule. Ensure timely check-ins and check-outs for court usage.
• Assist in processing new membership applications. Provide support for membership renewals and inquiries. Maintain accurate membership records.
• Handle basic administrative duties, including data entry and filing. Manage cash transactions and accurately maintain financial records.
• Respond to guest inquiries and resolve any issues or concerns promptly and professionally.
• May be requested by the management team to help with creating engaging social media content to generate further awareness of what Padel has to offer!
• Maintain equipment and facilities to ensure they are in excellent working condition.
• Monitor and carry out the cleaning and orderliness of the courts. Report any maintenance or safety concerns to the appropriate personnel. Assist in ensuring a safe and enjoyable environment for all members and guests.
• Ensuring all equipment is returned and stored correctly. Reporting any breakages or damages to management as soon as possible, as additional fees to players, users or members may be required.
• Assisting in stock takes of court/ padel equipment.
• Organise activities and events, ensuring all necessary preparations are made for successful execution.
• Collaborate with other team members to ensure seamless service delivery and guest satisfaction.

Qualifications

• Knowledge of Padel rules, strategies, and techniques would be an advantage.
• Previous experience in a customer-facing role is preferred.
• Basic computer skills for reservation and administrative tasks.
• Previous experience in guest services or hospitality is preferred but not essential.
• Strong communication skills with the ability to engage positively with guests and players of all backgrounds and ages.
• Excellent organisational skills and the ability to manage multiple tasks effectively.
• A proactive approach to problem-solving with a focus on customer satisfaction.
• Ability to work flexible hours, including weekends and holidays as required.
• Ability to work flexible hours, including evenings and weekends.
• Patience, enthusiasm and a positive attitude.
• A passion for leisure activities and promoting a healthy lifestyle is an advantage.

If you are looking for an opportunity to contribute to a vibrant team while enhancing the guest experience in a leisure setting, we encourage you to apply for the Padel Supervisor position today!

Forward your CV to LetsGoHydro HR – HR@letsgohydro.com

Please include the location and position that you are applying for in your email.